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Terms and Conditions

INTRODUCTION

These Terms and Conditions apply to all transactions between us (Quality Clever) and you (The Customer). They do not affect your statutory rights. Please read them carefully.

By accessing and using this Website, and its products and services, you accept and agree to be bound by all of the Terms and Conditions. These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Quality Clever. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with Irish Law and any dispute between us will be resolved exclusively in the courts of Ireland. Nothing in these terms and conditions will be deemed to affect your statutory rights.

References to the 'company', 'us' or 'we' will refer to Quality Clever. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by Quality Clever.

The Terms and Conditions are subject to changes and modifications from time to time. Any changes will take effect on the date to which they are posted on this Website. You should therefore check the Terms and Conditions before placing subsequent orders.

We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of the Terms and Conditions.

USE OF THIS WEBSITE

We will not be liable for any loss or damage caused by any viruses or other technically harmful material that may infect your computer equipment, programs or data as a result of your use of this Website or of your downloading of any material posted on it, or any website linked to it.

REGISTRATION

When placing an order on this Website, you are required to register with Quality Clever. You must supply accurate and complete personal details. Should any of your registration information change, you must notify us immediately and change your details using the My Account section of this Website, when signing in.

You are responsible for maintaining the confidentiality of your account username and password, and for preventing unauthorised access to your account. You are responsible for all activities that occur under your account username and password.

We reserve the right to refuse access to this Website, terminate accounts, remove and edit content, or cancel orders at any time and for any reason.

ORDERS

All orders are subject to acceptance and availability.

To order goods on this Website, you must be 18 years old and over.

When purchasing goods on this Website, your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item(s).

DELIVERY

Shipping Information
  • FREE Standard Shipping for all USA Orders!
  • Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency
  • Your product will arrive within 7 to 20 Business Days
  • We offer 8 Day Expedited Shipping for $6.97 and Two Day Priority Shipping for $14.97 no matter how many items you order.
Returns Information: 
  • We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests.
  • Return Policy Does Not Apply To Products Purchased with a Discount Code. All Returns subject to a 20% restock fee at our discretion.

FAULTY ITEMS

If you wish to return any item due to it being faulty, please contact us using contact page stating details including images of the fault and send it back to us together with the item in its original packaging, where possible, within 14 days.

On inspection and agreement of faulty returned items, we will exchange the item or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.

  • Quality Clever reserve the right to take a reasonable amount of time to make a decision on the product.
  • We commit to reverting to the customer with a decision within 10 days.
  • In certain cases, the product may also be reviewed by the Operations team.
  • Customers will be offered in this order: repair, replacement or refund.

REFUNDS

Any refunds will be issued once we have received the goods in their original condition and with the original receipt. This refund includes the total cost of goods sent only, NOT the delivery charge unless the item has passed inspection that there is a fault.

Until you return items to us you are responsible for their safe keeping. We do not accept liability for returned packages damaged in transit back to us. It is your responsibility to wrap products adequately to prevent damage, and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.

Due to reasons of hygiene, we are unable to exchange socks, underwear, whistles, towels etc.

LATE RETURNS

Items must be returned within 14 working days from the date of delivery. Returns received outside this time frame may be accepted at the discretion of Quality Clever, and, depending on the circumstances, may not be refunded or only be refunded as a store credit.

INCORRECT ORDERS

If you have received an incorrect item in your order, you must contact Customer Support immediately.

MISSING ITEMS

With large orders, items may be dispatched separately, and subsequently, arrive separately. Please take note of those items featured in your dispatch confirmation e-mail. However, if something is missing, contact Customer Support immediately.

If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), all items purchased as part of that promotion must be returned.

Sale items may be returned for exchange not refund within 14 days as per above policy - Value as appears on receipt.

Refunds and Exchanges are not permitted after the 14 day period.

GIFT VOUCHERS

Please note that no returns are permitted on gift vouchers. Gift Vouchers should be treated like cash. If a voucher is lost, stolen etc. it will not be replaced under any circumstances. No cash can be returned in exchange for a gift voucher.

CANCELLATION

Cancellation of an order is only possible prior to the item(s) being dispatched. If you wish to cancel your order before it has been dispatched please contact us as soon as possible,

As we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has been dispatched you may return the items to us in accordance with our Returns Policy. However you will remain liable for the paid outgoing carriage costs.

ORDER CONFIRMATION

When placing an order, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order. It is a confirmation that we have received it.

A contract between us will not be formed until we send you confirmation by e-mail that the goods ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract.

Until you receive the confirmation e-mail of the products dispatched, we may decline all or part of your order for any reason.

PAYMENT

On placing an order, you are required to provide payment details. When placing an order you confirm that all payment details provided by you are true and accurate, that you are an authorised user of the credit/debit card used to place your order and that there are sufficient funds to cover the cost of goods and delivery.

SALE, OFFERS & ROCK BOTTOM DISCOUNTS

SALE, Offers & Rock Bottom discounted items cannot be purchased in conjunction with any other offer or discount. Unfortunately, promotional codes will not work against sale items - the discounts we usually offer to groups or affiliates are not available on sale items, offers or Rock Bottom discount items as these products have already been substantially discounted.

  • Offers may be changed or withdrawn without notice by Quality Clever and have no cash alternative.
  • You must complete your purchase of the Offer during the Promotional Period in order to receive the indicated discount.
  • No voucher code or discount code is required to receive the discount.
  • The promotion applies to products sold online only.

DISCOUNT AND PROMOTIONAL CODES

From time to time, Quality Clever may offer price reductions and promotions. These price reductions or promotions are valid for the stated time period only. After the promotional period has expired, the products involved will revert back to their full price. Once an item has been purchased at either full or discounted price, no price adjustment will be offered should the item be further marked down in the future.

When placing your order using a discount or promotional code, please be aware that the following exclusions apply: gift vouchers, postage, Rock Bottom items, previously discounted items, sale items and special order items. In addition, this offer cannot be used in conjunction with any other Quality Clever offer or discount.

Quality Clever reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of Quality Clever Vouchers, if, at its discretion, it deems such action necessary. 

PRODUCTS

Products are sold singly unless otherwise stated and every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, monitor display variances, some colours may vary. We may, from time to time, vary the dimensions, specifications and quantities of items displayed on this Website without prior notice.

Occasionally, we may be out of certain items and waiting for delivery. We will inform you by e-mail if this situation occurs.

Items in your shopping basket and awaiting purchase are not reserved and may be purchased by other customers.

GUARANTEE

All products offered are guaranteed with proof of purchase or valid receipt against reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. 

Further advice is available by contacting our Customer Service Department during office hours.

FORCE MAJEURE

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

COMPLAINTS

Any complaint or compliment can be sent to our Customer Service Department via the contact page. We will endeavor to deal with your complaint within ten working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

CONTENT

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

PRICING AND PRINT ERRORS

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

OWNERSHIP OF GOODS

All items supplied to the customer remain the property of the Quality Clever until final payment of all sums owing in respect of those goods has been received in full by us.

Thank you for taking the time to read these Terms and Conditions. If you have any further enquiries, please do not hesitate to contact Customer Support.


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